CSI’s Business Improvement Survey is like an MRI for your business. It provides a clear ‘picture’ of the capabilities of your company that until now could not be done.
Survey your Customers to learn where you need to focus to increase their satisfaction and loyalty.
Survey your Employees and Managers to identify areas for improvement within your organization.
Combine the results of both surveys for a complete ‘MRI of your business’, inside and out, and gain actionable, measurable insights that you can implement right away to make your business better.
Our survey gives you key insights never available before from a survey, by measuring your organization’s performance in these key areas:
- company culture
- brand value
- goodwill
- effectiveness of operations
- management's effectiveness
- ability to innovate
- agility to deal with change
- loyalty/renewability of customers
- other important assets that are missing from the Balance Sheet
Your stakeholders’ ratings in these areas give you a measure of the strength of your brand. Strong brands are more likely to gain & retain good customers, employees and managers. Learn where your strengths and weaknesses are and what areas to focus on for immediate improvement.
And like the 'people' MRI, repeat the survey periodically to measure progress and evaluate change.
